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At Falkirk Timber Ltd<\/strong>, we are committed to supplying high-quality timber and wood products that meet our customers\u2019 expectations. If for any reason you are not satisfied with your purchase, we offer a clear and fair return policy.<\/p>\n Products may be returned within 14 days from the delivery date<\/strong>, provided that the items are:<\/p>\n Unused<\/p>\n<\/li>\n In their original condition<\/p>\n<\/li>\n In the original packaging<\/p>\n<\/li>\n<\/ul>\n \u26a0\ufe0f Please note: To initiate a return, please follow these steps:<\/p>\n Contact our customer support team via email or WhatsApp to request return authorization.<\/p>\n<\/li>\n Carefully package the product and return it using a trackable shipping method<\/strong> to the provided return address.<\/p>\n<\/li>\n Once the item is received and inspected, we will process your refund.<\/p>\n<\/li>\n<\/ol>\n After approval of the returned item, refunds will be issued using the original payment method<\/strong>.<\/p>\n Refund processing time: 5\u201310 business days<\/strong><\/p>\n<\/li>\n<\/ul>\n If your timber or wood products arrive damaged or incorrect<\/strong>, please contact us within 48 hours of delivery<\/strong>.<\/p>\n Include:<\/p>\n Clear photos of the issue<\/p>\n<\/li>\n Order details<\/p>\n<\/li>\n<\/ul>\n We will provide a suitable solution, including:<\/p>\n Replacement<\/p>\n<\/li>\n Refund<\/p>\n<\/li>\n Compensation (if applicable)<\/p>\n<\/li>\n<\/ul>\n For questions regarding returns, refunds, or custom orders, please contact us:<\/p>\n \ud83d\udce7 Email:<\/strong> info@falkirktimberltd.comReturns<\/strong><\/h2>\n
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Custom-made, cut-to-size, or specially ordered timber products are non-returnable<\/strong>, unless the item is defective or damaged upon delivery.<\/p>\nHow to Request a Return<\/h2>\n
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Refunds<\/h2>\n
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Damaged or Incorrect Items<\/h2>\n
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\ud83d\udcde Customer Support<\/h2>\n